At Pawfurryshop.com 🐾, we want you — and your furry friend — to be happy with every purchase! Please take a moment to read our return and refund policy below.
Shipping & Delivery Time
Our products are lovingly sourced from our international warehouse partners, so delivery usually takes 7–20 business days, depending on your location and the item. We know waiting is hard when you’re excited for your pet’s new goodies — thanks for your patience! 🐶🐱
Returns
You can request a return within 14 days of receiving your order, as long as:
- The item is unused and in its original packaging
- You have your order number or confirmation email handy
A few items can’t be returned, including:
- Items marked as final sale
- Personalized items (like engraved pet tags or custom collars)
- Items damaged from misuse after delivery
Damaged, Defective, or Wrong Items
Mistakes happen! If your item arrives damaged, defective, or isn’t what you ordered, let us know within 48 hours of delivery with:
- Your order number
- A quick photo or video of the item
We’ll make it right with a free replacement or full refund — no need to send anything back in most cases.
Refunds
Once we receive and check your returned item, we’ll let you know if your refund is approved. Approved refunds are sent back to your original payment method within 5–10 business days.
Cancelling an Order
Changed your mind? You can cancel your order within 12 hours of placing it, before it ships. Once it’s on its way, we can’t cancel it — but you’re welcome to request a return once it arrives.
Exchanges
We don’t offer direct exchanges right now. If you’d like a different size or color, simply return the original item (once approved) and place a new order for what you’d like instead.
Need Help?
We’re just an email away! Reach out anytime:
Email: [aymanfatima194@gmail.com]
Website: pawfurryshop.com
Thank you for trusting Pawfurryshop.com with your pet’s happiness! 🐾